A remote customer service agent is someone who helps customers from their home or another location outside the company’s office. Working remotely means you no longer have a limited radius for your job search. This widens your search area from local to global and opens up vast possibilities.
Remote customer service reps have the same responsibilities as in-house customer service reps. They reach out to customers and offer new products and services, discounts, proactive solutions, and company news. What does a customer support agent do to manage calls from a different location? Utilizing call routing, forwarding, or cloud-based telephony and virtual calls through software like Skype, Zoom, and Microsoft Teams ensures a seamless user experience without disrupting your operations. With live chat, customers and agents can begin communicating almost what is remote customer service instantaneously.
A significant reason individuals also see this profession as a lucrative job opportunity between jobs or as a side hustle (like during the holidays). Simple questions might be answered by a computer program, like a chatbot, and that lets the human workers focus on the harder problems. Coursera’s editorial team is comprised of highly experienced professional editors, writers, and fact… Cobrowsing can help you increase CSAT scores, cut average handle time by over 30% and improve your CX — all without the risks of full desktop control.
Working remotely requires a certain skill set on top of the skills needed for customer service roles. These skills and any previous remote work experience should be prominent on your resume and LinkedIn profile. It’s important to demonstrate skills such as good time management, self-motivation, problem-solving, and autonomous working, as these are essential if you work remotely without a team present.
Go to networking events, make inroads with people in companies you’d like to work for and make valuable connections on LinkedIn. Of course, not all opportunities will be the same, and there’s no one-size-fits-all solution. However, I’ve learned that when choosing a career path, it’s important to do your research and look through as many sources as possible. Think about asking someone in that company or field as well so that you know what you’re signing up for. Great experience encourage them to stay loyal to a brand, making the field an investment for great companies.
You can also suggest ways of staying in touch with your team and the systems you need to perform your customer service role remotely. It’s important to consider the standard job search websites, such as Indeed and LinkedIn. These are great starting points that list thousands of remote customer service roles. Remote work has become so common that you can now select remote or on-site work from a drop-down menu in your search. As you look at job listings, make sure that you are applying for positions that require your set of skills and that (hopefully) you will enjoy. Although you should expect to get training on the company’s products and services, it is a good idea to focus on industries that you know something about.
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. For example, during a big sale, they might need more people to answer questions. It also lets them have people working at all hours, so someone is always available to help. They save money on things like rent and bills, and they can use that money in other parts of the business or offer better prices. Therefore, this isn’t just some kind of freelance deal, it’s a proper business spanning a huge industry.
